We want you to be delighted with your purchase and take customer satisfaction very seriously. If you have any questions regarding your purchase or wish to return for exchange or refund, please be assured your enquiry will be dealt with as quickly and efficiently as possible.

Further information regarding delivery and returns are detailed in separate sections on this website.

Prices

Prices may be subject to change without prior notice.

Damaged goods

We make every effort to ensure our products arrive undamaged. If, however, an item arrives in a damaged state, claims must be made within 14 working days from receipt.

Data Protection

In line with new Data Protection laws, we do not keep any paper records of personal or order information. Details provided to enable us to process your order (name, address etc) are only available on our GDPR compliant website and are deleted after a reasonable time. You will only be contacted if essential to complete your order. We will not send any marketing emails/mail in the future.

Confidentiality

All confidential information supplied by you, including credit card details, is held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.

Product Variation

As the majority of products are handmade and individual, variations in factors such as dimensions and colour may occur. Whilst as accurate as possible, photographs included on this website should be used as a guide only. Our jewellery is made from either Cornish tin, other sourced tin, and a small number of items are pewter (around 97% tin and small amount of lead and antimony to give strength). Every piece of jewellery has been crafted in Cornwall.

Disclaimer

Whilst all reasonable care is taken to ensure accuracy of the contents and information on this site, Tin For Ten cannot accept any liability for any loss arising out of direct or indirect use of this information. Tin For Ten reserves the right to change the data, references, product specifications, pricing or otherwise amend the contents in full or part at any time without notice.

The terms and conditions outlined above may change from time to time.

All orders are subject to availability.

For any other information, please get in touch: email sales@tinforten.co.uk; telephone 07792 080836 or by using the form on the contact page.